At Qeepet we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
====================>> CANCELLATION <<=====================
Cancelling Unshipped-out Orders
If you are canceling your order which has not yet been shipped out, please kindly contact us at Qeepet.com. For the fastest resolution, please include your order number. Thanks!
Cancelling Shipped-out Order
If the order has been shipped, there will be a processing fee to be borne by the customer.
====================>> Warranty <<========================
This warranty only covers manufacturing defects and does not cover:
• Damage caused by accident
• Improper care
• Normal wear and tear
• Break down of colors and materials due to sun exposure
• After-market modifications
• No returns/exchanges for products with water exposure will be accepted.
====================>> REFUND POLICY <<====================
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
• If the product you’ve purchased is completely non-functional.
• If you did not receive your product within 90 business days after the date that your order has been placed.
The refund will go back to your account in 3-5 business days.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking is to be charged to the consumers for the return of the product.
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in the future.